When creating a product (whether it by physical or digital) your greatest advantage is focus.
I’m starting to understand that it’s most important for me to say no to a lot of things and yes to only a few.
“Productivity starts when we say no to a lot and yes to a few.”
So what is the focal point of Opel Pay?
Where do I start? It can go anywhere, literally anywhere.
Cambr allows me to issue debit cards?
- A solution
- A growth opportunity
- A problem
- Regulars get the best experience, but customers in general don’t.
- So we focus on creating regulars & their habits.
Cheers is dead.
How do we cultivate regulars?
- Teach & Show
If I were to choose the biggest problem in hospitality what would it be?
- Knowing and fixing when a customer is having a problem?